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1. To avoid workplace drama and be liked, compliment people behind their back.
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2. Saying "You're right!" instead of "I know" makes you look less like an as*hole and doesn't diminish something someone else may have just found out.
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3. Instead of asking, Do you have any questions? ask, "What questions do you have?" The first almost always results in silence, while the second helps people feel comfortable asking questions.
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4. When you have something important to say to your kids, say it very quietly so that they listen. They're immune to your yelling, but whispering gets their attention.
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5. If you need to deescalate someone and get them to communicate, ask them questions about numbers or personal information.
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6. When somebody shy is speaking, if you look at them and nod your head, it encourages them to keep talking.
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7. Say hello to everybody you know, and say it with a smile. Just imagine: If someone walks into you twice a year and both times you...
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smile and greet them enthusiastically, they will think of you as a nice person. So little effort for a person to find you friendly!